FAQ's

It tastes great – but the alcohol is lower; how is this possible? 

We blended Bright Eyes as a full strength wine then passed it through a very special filter. This filter uses a very tight membrane that separates a stream of alcohol and water from the rest of the wine, all we do then is remove alcohol from this stream and add the rest back to the wine – voila! Same wine, less alcohol. Careful selection of base wines means the resulting wine is still full of flavour and ready to please.

What Are Your Freight Charges?

If you spend more than $99 in one transaction, we’ll pay the freight costs for you!
For South Australia orders, shipping is $10 and to the rest of Australia is a flat fee of $15

Who Will My Order Be Shipped With?

Our delivery partners are Australia Post and Couriers Please. At checkout you can select a preferred provider or let us select the fastest provider for your area.

How Long Will My Order Take To Arrive?

South Australia – Typically  1-2 business days, Up to 4 days for regional SA
Melbourne – 2-5 business days
VIC Regional – 2-9 business days
Sydney– 3-7 business days
NSW Regional – 3-9 business days
ACT – 3-7 business days
Brisbane – 4-11 business days
QLD Regional – 4-13 business days
Perth – 4-10 business days. 
WA Regional – 4-12 business days
Northern Territory – 3-7 business days
Tasmania – 3-7 business days

Where Do You Ship In Australia?

We ship to every city, town and suburb in Australia!
We can ship to PO boxes, Parcel Lockers, and business addresses

How I Can Track My Order?

Shortly after placing your order and the order leaving our warehouse you should receive the tracking number for your order. You will then be able to track it with our courier partners website.

What If My Order Hasn’t Arrived?

If your order hasn’t arrived, please email our team straight away at hello@brighteyeswines.com.au We will handle all the enquiries with the couriers and make sure your parcel is on track for delivery.